Ratings & Reviews

Overall Rating

5
(11 reviews)
100% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

submitted by Loney N. - |Recommended: YesI’ve finally found a home I feel safe protected. — I’ve officially lived at HH for 1 year earlier this month. Today marks 1 year from my car accident that reeked havoc on my mind, body and spirit. Beyond the car accident, I was experiencing a toxic relationship that further damaged me. I’m grateful that I am still here, I may still feel pain psychologically and physically but I am here thriving. There's always something positive to bear fruit from. It was the kindness, empathy and nurturance of Stephanie as a leasing agent that helped me get to this point of thriving. I don’t know where I would be without her. She deserves all the kindness and love that she pours into this world. If it wasn’t for her and the community that I live in, I wouldn’t even feel safe to thrive. I found this home after moving 3 times in 90 day due to safety and my well-being. Everything from the maintenance staff, grounds keeper, local businesses, video security monitoring, kind neighbors, I’m finally proud to say I found a place that I feel at home.
response from property -Thank you for the wonderful review of Highland Haus, Loney, and for your kind words for our team. We are glad to know how at home you feel here and look forward to having you as a Resident for a long time to come.
submitted by Morayo A. - |Recommended: YesHomey — Highland Haus has a very homey vibe, with the residence and building staff all being friendly and welcoming. They could be a bit more responsive to maintenance requests it's difficult to get a hold of someone on the phone , but they have a new portal for non-emergency requests that works well
response from property -Dear Resident, As the manager of Highland Haus, I wanted to take the opportunity to first thank you for choosing our community to be the place you call home. I would also like to thank you for taking the time to provide feedback about your living experience in our community. We appreciate your residency and look forward to exceeding your expectations for years to come. Thanks again!
submitted by Loney N. - |Recommended: YesA heaven sent move — I will preface my review with a context of my most recent rental history. I have moved 3 times in the last 2 years due to unforeseeable circumstances and safety issues with each property. I have lived here at Highland Haus HH for a little over 3 months and I absolutely love it After signing a 22 month lease at my last WPM property, I had several life changes and needed to move immediately. WPM allowed me to transfer to a new property and after several agonizing searches, I found Highland Haus just in time There was a move-in special for an unbelievable price AND free parking in the garage attached to the building. The leasing agent Stephanie did a virtual tour and I knew I found my new home. HH has everything I need, attached parking garage, washing dryer in unit, a gym, secure entry, secure package room, and perks I never knew I would need sky lounge and dog walk. The sky lounge is by far my favorite amenity. I sit outside and do yoga, have a peaceful meal over an amazing view. All the staff are friendly and professional from the leasing office, to maintenance and groundskeeper. The neighbors are courteous, clean and all follow CDC guidelines. Everyone wears masks and respects the elevator policy. All of which was not occurring at my last property. There are several different layouts and I absolutely love mine, the Harbor. The rent is a bit pricey but for the area, what you are getting in amenities, space, and peace of mind it is worth it. It is truly a luxurious gem. I received a special gift upon moving in which was a sweet touch. There is a wine liquor store attached to the building. The neighborhood is great. There is literally everything you need in walking distance or a short drive to the Shops Canton Crossing. There only a few minor critiques that I have and are easy fixes. The walls don't have a glossy finish that I am used to, which means they are easily scuffed and scratched. I have used magic erasers and they still leave a residue. I don't like the black kitchen back-splash. I also am not a fan of the key fob entrance for my home. I would much prefer a bolt lock. Overall, moving to HH has given a peace of mind that money cannot buy. The first day I drove to my new home passing Patterson Park and all of the string lights around the neighborhood, I felt a sense of peace and joy. I feel that every time I come home now...which makes everything I have experienced previously worth it.
response from property -Thank you for this wonderful review of our community and for your honest feedback! We always appreciate hearing from our residents and are so glad to know how much you're enjoying your experience at Highland Haus. If there is anything more we can do to keep your experience a positive one, please let us know!
submitted by Megan L. - |Recommended: YesAbove Average Place to Live — So far, I've really enjoyed living at Highland Haus. There's some odd features about the design of my apartment's layout Lexington , but overall it functions well and makes the most of the limited square footage. Living in a corner unit right on Eastern Ave, there's a bit of road noise, but that's to be expected. I almost never hear my neighbors, which is a huge positive. The closet space is great for such a small apartment, and I love having the stacked washer dryer. It's awesome having a little gym in the building perfect for my purposes , in addition to the 5th floor common space and optional secure garage parking. I also love the close proximity to Patterson Park, the Creative Alliance, and Canton Crossing. While all buildings have their small issues, this is a wonderful place to live with great helpful staff.
response from property -Thank you for taking the time to rate our community! We are always appreciative to hear honest feedback from our residents. We're glad to hear you've enjoyed living at Highland Haus. If there is anything we can do to keep your experience a positive one, please let us know!
submitted by Tara H. - |Recommended: YesGreat, safe place to live — The staff at the leasing office and maintenance are fantastic and always helpful. There is some sound carry-over between apartments but nothing unbearable. When I moved in, a few of the light switches and outlets didn't work and still don't.
response from property -Thanks so much for the review! We appreciate you taking the time to rate our community and hope you continue to love it here! We will be sure to take care of the light switches!
submitted by Vincent H. - |Recommended: YesThis Place is Dope — HH is clean and safe. The staff is lovely and genuine. They address everything in a very timely and caring fashion. I've lived in the area for the 30 years of my life here for two months, Canton for about 3years and I am really happy to be here. It is right at that sweet spot of affordable and accommodating for city life. It can be a little noisy outside with the windows open, but when closed, the apartment's soundproofing is legit. You could always just go down and join the ruckus at Snake Hill. All in all, I'm glad I waited for a spot to open in the Highland Haus.
response from property -That's great, Vincent! Thank you for the awesome review and nice things you had to say about our community. Let us know if there is anything else we can do for you!
submitted by Karen A. - |Recommended: YesI like the building design, but I really love overall the managers professionalism. Kim, Angel and Mike are the best — I would highly recommend to anyone
response from property -Thank you Karen, we truly appreciate the awesome review. Let us know if there is anything we can do to change this to a 5-star rating and we'd be happy to help!
submitted by Monica B. - |Recommended: YesGreat place to live — The area is nice, especially being near Patterson Park and it's nice not to have to worry about where to park with their garage for residents although there's only one spot allocated per unit. I also enjoy the rooftop area to relax as it offers a great view of the city They also are very pet friendly but along with that comes noise so there are pros and cons to living where pets are allowed. The only downsides are the gym area is pretty small and at times the people in the building can get a bit noisy but with that being said, it is apartment living so it's to be expected. It is great the apartment complex is new too because everything is very clean here. Overall, it is a great place to live, the staff are super friendly and helpful, and I have enjoyed being here so far
response from property -That's great to hear, Monica! Thank you for the awesome review of our community. We are glad to hear you're enjoying many of the features of Highland Haus, and if noise ever becomes an issue, please do not hesitate to contact our office. Thanks again!
submitted by Jeremy M. - |Recommended: YesAngel, property manager, provides a value-added level of service to Highland Haus' residents. — The property manager, Angel, is professional and friendly and has excellent communication skills. She is very responsive to emails and phone calls and effectively manages emergency and non-emergency related concerns in a timely manner. Demonstrating a genuine concern and commitment to improving residents' overall experience is evident not only when she follows-up with concerns in a timely manner but also when she shares building improvements with the property's ownership. The leadership she brings to Highland Haus while focusing on the operational requirements of the building and paying close attention to detail provides a value-added level of service residents have not seen previously.
submitted by Michelle B. - |Recommended: YesHighland Haus Is Great — I have lived here since October 2017 and my experience has been great. The neighborhood is wonderful and the people as well.
response from property -Thank you for the great review Michelle! We appreciate hearing your feedback and want to let us know if there is anything else we can do for you!
submitted by Melissa B. - |Recommended: YesLove Living Here — This is a great place to live
response from property -Thank you Melissa! We appreciate you taking the time to rate our new community and hope you're enjoying your time here. Please let us know if there is anything else we can do for you and we would be happy to help!

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Highland Haus, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Highland Haus, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose